FAQ
Orders & shipping
When will my order ship?
Orders are prepared within 1–3 business days. As soon as yours ships, you receive a tracking number by email.
How long does delivery take?
7–14 business days after dispatch. We ship to the United States.
Where do the pieces ship from?
Our pieces ship from our partner warehouse in China.
How much is shipping?
Shipping is free on every order.
Will I pay customs or import duties?
No. Import duties are included in the price, so you pay nothing extra on delivery.
How do I track my order?
Use the tracking link in your shipping email, or see Track your order.
My order hasn’t arrived. What now?
If your order hasn’t arrived 20 business days after dispatch, email business@goncalossoares.com with your order number and we’ll sort it out.
Offers
How do the buy-more discounts work?
Mix any pieces: buy 2 and save 15%, buy 3 and save 20%, buy 4 or more and save 25% on your whole order. The discount is applied automatically at checkout.
Returns & refunds
Can I return a piece?
Yes, within 30 days of delivery. Items must be unworn and in their original packaging. Email business@goncalossoares.com with your order number and we’ll send you the return address and instructions. Return shipping is paid by the customer.
What if my item arrives damaged, defective or wrong?
Send us a photo within 30 days of delivery and we’ll send a replacement or a full refund, without needing the item back.
When will I get my refund?
Within 5 business days after we receive your return, back to your original payment method.
Contact
How can I reach you?
Email business@goncalossoares.com. We reply to every message within 1 business day.