Refund policy
Returns & refunds
You have 30 days from delivery to return any item.
- Items must be unworn and in their original packaging.
- To start a return, email business@goncalossoares.com with your order number. We'll reply with the return address and instructions.
- Return shipping is paid by the customer, except when the item arrived damaged, defective or wrong.
- Damaged, defective or wrong item: send us a photo within 30 days of delivery and we'll send a replacement or a full refund, without needing the item back.
- Refunds go back to the original payment method within 5 business days after we receive the return.